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Privacy & Security

Privacy Policy

Your privacy is our priority. Learn how we collect, use, and protect your information.

Last updated: June 1, 2025

Introduction

At Austial Inc. (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our project management platform.

This policy applies to all users of the Austial platform, including visitors to our website, registered users, and enterprise customers. By using our service, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, job title
  • Profile Data: Profile picture, bio, preferences, timezone settings
  • Billing Information: Payment method details, billing address (processed securely by our payment providers)
  • Communication Data: Messages sent through our platform, support requests, feedback

Usage Information

  • Activity Logs: Actions performed within the platform, feature usage patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Performance Data: Page load times, error reports, crash data
  • Location Data: General geographic location based on IP address

Project Data

Your Content: You retain full ownership of all project data, files, comments, and other content you create or upload to our platform.

How We Use Your Information

Service Operations

  • • Provide and maintain our service
  • • Process transactions and billing
  • • Send service-related communications
  • • Provide customer support

Improvements

  • • Analyze usage patterns and trends
  • • Develop new features and functionality
  • • Improve performance and security
  • • Personalize user experience

Marketing Communications

With your consent, we may send you:

  • Product updates and feature announcements
  • Tips and best practices for using Austial
  • Industry insights and thought leadership content
  • Invitations to webinars and events

You can opt out of marketing communications at any time using the unsubscribe link in emails or updating your preferences in your account settings.

Information Sharing and Disclosure

We do not sell your personal information. We only share your information in the limited circumstances described below.

When We Share Information

  • With Your Consent: When you explicitly authorize us to share information
  • Service Providers: Third-party vendors who help us operate our service (hosting, payment processing, analytics)
  • Legal Requirements: When required by law, legal process, or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or sale of assets (with notice to users)

Team Collaboration

Within your team or organization, information is shared as necessary for collaboration, including project data, activity feeds, and user profiles as configured by your team administrators.

Data Security

Our Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards

  • • TLS/SSL encryption in transit
  • • AES-256 encryption at rest
  • • Regular security audits and penetration testing
  • • Secure data centers with physical access controls
  • • Regular software updates and patches

Access Controls

  • • Two-factor authentication (2FA)
  • • Role-based access permissions
  • • Employee background checks
  • • Limited data access on need-to-know basis
  • • Activity monitoring and logging

Security Incident Response: In the unlikely event of a security breach that affects your personal information, we will notify you and relevant authorities as required by law within 72 hours of discovery.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for 90 days after deletion
  • Project Data: Retained according to your plan and deleted within 30 days of account cancellation
  • Billing Information: Retained for 7 years for tax and accounting purposes
  • Usage Logs: Aggregated and anonymized data may be retained indefinitely for service improvement

Your Privacy Rights

GDPR Rights (EU Users)

  • • Right to access your data
  • • Right to rectification
  • • Right to erasure (“right to be forgotten”)
  • • Right to restrict processing
  • • Right to data portability
  • • Right to object to processing

CCPA Rights (California Users)

  • • Right to know what data is collected
  • • Right to delete personal information
  • • Right to opt-out of data sales
  • • Right to non-discrimination
  • • Right to correct inaccurate data

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@austial.com or use the privacy controls in your account settings. We will respond to your request within 30 days.

Account Controls: You can access, update, or delete most of your personal information directly through your account settings at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

Essential Cookies

Required for basic functionality, security, and user authentication

Analytics Cookies

Help us understand how users interact with our platform (Google Analytics, Mixpanel)

Preference Cookies

Remember your settings and preferences for a better experience

You can control cookie preferences through your browser settings or our cookie preference center available in your account.

International Data Transfers

Austial is based in the India, and our servers are located in secure data centers worldwide. If you are located outside the US, your information may be transferred to and processed in the US or other countries.

Safeguards: We ensure adequate protection for international transfers through Standard Contractual Clauses (SCCs) and other approved mechanisms under applicable data protection laws.

Children's Privacy

Our service is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Sending an email notification to registered users
  • Displaying a prominent notice in our application

Your continued use of our service after the effective date of the updated policy constitutes acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer: privacy@austial.com

Data Protection Officer: dpo@austial.com

General Inquiries: info@austial.com

Postal Address: Austial Inc., Privacy Department, Ahmedabad, India

General Support: For any questions or concerns, you can also contact our general support team at info@austial.com

Questions about our privacy practices?

We're committed to transparency. Reach out to our privacy team for any questions or concerns.