Customers
The businesses that never miss a message.
Boutiques, cafés, studios, and chains in 63 countries put Austial on the front desk. Here's what happened next.
4,900+
storefronts live
63
countries
92%
auto-resolved conversations
1M+
after-hours answers
Florals · Portland
Bloom & Bough
3.4×
June Ito, Owner
more orders taken outside opening hours
"Half my orders used to die in my inbox overnight. Now the bot takes them while I sleep — with the vase size and the delivery window."
June Ito, Owner
Hospitality · Denver
Basecamp Café
-71%
Marcus Lee, Owner
fewer phone interruptions during service
"The setup was genuinely one line. I embedded it during a coffee break. My customers think we hired a night-shift team."
Marcus Lee, Owner
Retail · Los Angeles
Loop & Lark
+42%
Dana Reyes, Store Director
more product inquiries converted to sales
"Sizing questions used to wait until morning. Now they're answered mid-scroll, and the fitting-room bookings follow."
Dana Reyes, Store DirectorIn their words
Short reviews, long relationships.
"We replaced our contact form with Austial and inbound leads went up 3× in a month. It answers at 2am when we're asleep."
Nadia Ortega
Founder, Verdant Studio
"Dashboards are the killer feature. I see exactly what people are confused about — and fix it in the source."
Priya Kapoor
Head of Ops, Fjord Interiors
"Our Spanish-speaking customers finally get answers in their own words. That alone paid for the year."
Marco Silva
GM, Meridian Tours