ResolvedMay 16, 2026
Elevated answer latency (38 minutes)
A model-provider slowdown raised median reply time from 1.2s to 4.8s. We failed over to the secondary provider; no conversations were lost.
All systems operational
Status, honestly.
Live health for every part of Austial. When something breaks, it shows here first.
Chat widget
99.99% · 90dAnswer engine
99.97% · 90dDashboard
99.98% · 90dREST API
99.99% · 90dWebhooks
99.95% · 90dSource indexing
99.96% · 90d Operational Degraded
Past incidents
ResolvedApr 7, 2026
Delayed source re-indexing (2 hours)
A queue backlog delayed automatic re-syncs. Bots kept answering from the previous index; manual re-syncs were unaffected.
Subscribe to incident notifications at status@austial.com.