Austial
Product

A full-time answerer,
hired in ten minutes.

Train it, embed it, watch it work. Austial is the customer-facing teammate that reads everything you've ever written about your business — and never takes a day off.

This week
12,438+24%

Conversations resolved

92%
Auto-resolved
1.2s
Avg reply
Austial Assistant
Online · replies instantly
Hey! What are your business hours?
We're open Mon–Fri 9am–6pm and Saturdays 10am–4pm. Want me to book you a slot?
Yes please, Saturday works.
Ask anything…
01 · Train

It learns your business, not a script.

Point Austial at your website, upload PDFs, or connect your help desk. It reads, indexes, and learns your voice in minutes — and re-syncs automatically when your content changes. No prompt engineering, no ML team.

  • Website, PDF, Notion & Google Docs sources
  • Auto re-indexing on content change
  • Tone control in plain English
Knowledge sources
Trained on your business
  • yourbusiness.com
    Website
    Synced
  • FAQ.pdf
    Document
    Indexed
  • Product catalog
    CSV
    Synced
  • Support tickets
    Zendesk
    Live
Add source
Drag & drop
02 · Embed

One script tag. Any website. Truly.

Copy one line and paste it into your site — Shopify, WordPress, Webflow, Squarespace, or a custom Next.js app. The widget appears styled to your brand, ready to answer on every page.

  • Works on any HTML page
  • Adopts your fonts and colors
  • Loads async — zero impact on page speed
yourbusiness.com
index.html
<script src="https://austial.com/w.js" data-id="biz_9x2q"></script>
03 · Analyze

See every conversation. Improve every answer.

The dashboard shows what customers ask, which answers convert, and where you're losing leads. Correct any answer with one click and watch resolution rate climb.

  • Live conversation feed
  • Answer-gap detection
  • Lead & conversion tracking
Overview
Conversations
7d30d90d
Answered
4,912
CSAT
96%
Leads
238
Auto-resolved 88%
Human handoff only when needed
Under the hood

What happens in the 0.9 seconds.

Every answer is retrieved from your content, grounded, and delivered — with a confidence check before it ships.

What it reads
yourbusiness.com
Website
FAQ.pdf
Document
Order history
Shopify
Austial
indexing
retrieving
answering
Where it answers
Website widget
0.9s median
WhatsApp
beta
Slack handoff
with context
And everything around it

The details that make it dependable.

Human handoff

Low confidence? The bot passes the thread — with full context — to email, Slack, or your help desk.

Lead capture

Qualifies visitors and syncs contact details straight into your CRM.

30+ languages

Replies in the language the customer wrote in. No configuration.

Answer corrections

Fix any response in one click; the bot never repeats the mistake.

Conversation memory

Returning visitors pick up where they left off — context intact.

Private by design

Your data trains only your bot. GDPR-ready, SOC 2 in progress.

See it answer your customers.

Start free